Privacy Policy

Welcome to uContents. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform. By using uContents, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly and information gathered automatically when you use the platform:

• Account Information: Name, email address, password, and profile information when you create an account.
• Payment Information: Billing address and payment card details -- processed securely through our payment providers.
• Connected Platform Data: Profile info, access tokens, and content data from social accounts you connect (Meta, Google/YouTube, TikTok, etc.).
• Usage Data: Pages visited, features used, IP address, device type, browser, and access times.

We use the collected information to:

• Service Provision: Provide, maintain, and improve our social media management services.
• Content Management: Schedule, publish, and manage content across your connected social media accounts.
• Analytics: Provide insights and analytics about your social media performance.
• Security: Detect, prevent, and address technical issues and fraudulent activities.
• Legal Compliance: Comply with applicable laws and regulations.

When you connect social accounts, we access data strictly through each platform's official API. We use this data solely to provide our services and do not sell it to third parties. Your use of connected platforms is also subject to their respective privacy policies:

• Meta (Facebook & Instagram): Subject to Meta's Privacy Policy. We access data through the Meta Graph API for content scheduling and analytics only.
• Google (YouTube): Our use of Google API data adheres to the Google API Services User Data Policy, including Limited Use requirements.
• TikTok: Data accessed through TikTok's API is used solely for content publishing and analytics services.

We do not sell your personal information. We may share it only in these circumstances:

• Service Providers: Trusted third parties (hosting, payment processing, analytics) who process data on our behalf under strict data protection agreements.
• Legal Requirements: When required by law, legal process, or to protect our rights and users' safety.
• Business Transfers: In the event of a merger or acquisition, your information may transfer as part of that transaction.

We retain your personal information for as long as necessary to provide services:

• Account Data: Retained while your account is active and for a reasonable period afterward.
• Content: Retained until you delete it or close your account.
• Legal Records: Some information may be retained longer to comply with legal obligations or resolve disputes.

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing. To exercise these rights, visit our Data Removal Request page or contact [email protected].

We implement appropriate technical and organizational security measures to protect your information, including TLS/SSL encryption, access controls, regular security assessments, and incident response procedures. However, no method of transmission over the Internet is 100% secure.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the 'Last updated' date. Your continued use of our services after changes constitutes acceptance.